Privacy Policy

This Privacy Policy explains how Reggit collects, uses, and protects your personal data when you visit our website (reggit.co.uk), place an order for personalised number plates, or request our DVLA assignment/transfer services. We are fully committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website or services, you agree to the practices described in this policy. If you do not agree, please do not use our site or services.

 

Who We Are

We are Reggit, an official DVLA Registered Number Plate Supplier (RNPS). We design, manufacture, and supply road-legal personalised number plates in the UK and handle DVLA paperwork for registration transfers where requested.

For data protection queries, contact us at https://reggit.co.uk/contact-us/

 

Personal Data We Collect

We collect only the data necessary to fulfil your orders and provide our services. This includes:

– Identity and contact data: Name, date of birth (for verification), postal address, email address, telephone number(s).

– Vehicle and registration data: Chosen registration mark, current vehicle registration number (from V5C), vehicle details.

– Order and payment data: Order details, payment information (processed securely by our payment providers; we do not store full card details).

– DVLA transfer documents: Scanned or photographed copies of your V5C (log book), proof of address (e.g. utility bill), photo ID (driving licence or passport), and any other documents required by the DVLA.

– Marketing and communications preferences: Whether you consent to receive newsletters, offers, or updates.

– Technical data: IP address, browser type, device information, pages visited (collected automatically via cookies and analytics).

– Call recordings: We may record telephone conversations for training, quality, and dispute-resolution purposes.

We do not collect or store sensitive payment card details ourselves – these are handled directly by our PCI-compliant payment providers. We do not collect data about you from third parties except where you authorise a finance provider (e.g. Klarna or similar) to share approval details with us.

 

How We Collect Your Data

– Directly from you when you fill in forms on our site, place an order, upload documents, contact us by email/phone, or interact with live chat.

– Automatically as you browse our site via cookies.

– From third parties only when necessary (e.g. finance providers for “Pay in 3” approval, or DVLA confirmation of transfer status).

 

How and Why We Use Your Personal Data

We use your data only for the purposes below, always on a lawful basis under UK GDPR:

  • Processing your order and manufacturing plates

  • Contract (necessary to fulfil our agreement with you)

  • Name, address, registration mark, payment details

  • Handling DVLA assignment/transfer

  • Contract & Legal obligation

  • V5C details, ID documents, vehicle info

  • Providing customer service and responding to enquiries

  • Legitimate interests

  • Contact details, order history

  • Price matching and order verification

  • Legitimate interests

  • Order details and competitor proof

  • Finance arrangements (e.g. Pay in 3)

  • Contract (with your consent to introduce you to the provider)

  • Name, address, contact info (shared only with finance partner)

  • Marketing, newsletters, and special offers

  • Consent (you can withdraw this at any time)

  • Email, phone, preferences

  • Website analytics, security, and fraud prevention

  • Legitimate interests

  • Technical data, IP address

  • Legal compliance (e.g. tax, accounting, responding to regulators)

  • Legal obligation

 

Who We Share your Personal Data With

We never sell your personal data. We only share it where strictly necessary:

– DVLA: To process registration transfers and assignments (your documents are sent securely as part of the official process).

– Our UK-based plate manufacturers: Accredited DVLA RNPS suppliers who produce and dispatch your physical plates (3D gel or 4D laser-cut).

– Finance providers (e.g. Klarna or equivalent): Only if you choose Pay in 3 – we act as an introducer and share the minimum data needed for their eligibility checks. Their own privacy policies apply to any further processing.

– Delivery couriers: For tracked shipping of your plates within the UK.

– Professional advisers and service providers: Web hosting, IT support, accountants, and legal teams (under strict confidentiality agreements).

– Law enforcement, regulators, or courts: If required by law (e.g. fraud prevention or legal requests).

– In the event of a business sale: To a buyer of all or part of our business (with appropriate safeguards).

All third parties are based in the UK or EEA and are contractually bound to protect your data.

 

International Data Transfers

We do not transfer your personal data outside the UK or EEA. All processing occurs within the UK.

 

Data Security

We use industry-standard security measures including encryption, secure servers, firewalls, and PCI DSS compliance for payments. Access to personal data is restricted to authorised staff only on a need-to-know basis. We regularly review our security procedures.

 

How Long We Keep Your Data

We retain your data only as long as necessary:

– Order and DVLA transfer records: 6 years after completion (for tax, accounting, and legal purposes).

– DVLA-related documents: As required by DVLA rules (usually until transfer is complete & minimum retention period).

– Marketing consent: Until you withdraw consent.

– Technical/analytics data: Up to 2 years or as configured in our tools.

When no longer needed, we securely delete or anonymise it.

 

Your Legal Rights

Under UK GDPR you have the following rights (free of charge in most cases):

– Access: Request a copy of the data we hold about you.

– Rectification: Ask us to correct inaccurate or incomplete data.

– Erasure (“right to be forgotten”): Request deletion of your data (subject to legal retention obligations).  

– Restriction: Ask us to pause processing in certain circumstances.

– Portability: Receive your data in a structured, machine-readable format.

– Objection: Object to processing based on legitimate interests or for direct marketing.

– Withdraw consent: At any time where we rely on consent (does not affect processing already carried out).

To exercise any rights, contact us. We will respond within one month. You also have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.

 

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your experience, analyse traffic, and personalise content. Essential cookies are required for the site to function (e.g. remembering your basket). Analytical and marketing cookies (e.g. Google Analytics) are optional.

You can manage or disable cookies via your browser settings at any time.

 

Marketing Communications

We only send you marketing emails, SMS, or post if you have explicitly consented. You can unsubscribe at any time by clicking the link in any message or contacting us.

 

Changes to this Privacy Policy

We may update this policy from time to time. The date at the top shows when it was last revised. We will notify you of significant changes via the website or email where appropriate.

 

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us: https://reggit.co.uk/contact-us/